Updated at 2023-10.27
Melonhelp (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Melonhelp.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Melonhelp. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:
Personal data collected is retained indefinitely to fulfill the primary purpose of our application. We do not automatically delete data; however, if a customer wishes their data to be deleted, they can request it, and Melonhelp will proceed to remove all information associated with said customer. To request data deletion, please contact us at support@melonhelp.com.
We collect personal data from users provided by Slack, which includes email, name, and avatar. Additionally, we gather messages shared by Slack threads that convert into tickets. It's essential to understand that only ticket messages are sent to ChatGPT unless an agent intervenes in the conversation. All messages are stored encrypted in our database to ensure their security and confidentiality.
The collected data is stored on servers provided by Amazon Web Services (AWS), ensuring the information is protected with the highest security standards.
To provide specific functionalities, such as ticket processing, we use ChatGPT. It's crucial to understand that only ticket messages are shared with ChatGPT and only when no agent intervenes. We ensure any third party we share information with adheres to appropriate privacy and security standards.
When you visit or use our platform, certain information, like your IP address and/or browser and device characteristics, is automatically collected. This information does not reveal your specific identity but may provide insights regarding the device you use, the browser version, and other technical data. Such data is primarily needed to maintain the security and operation of our platform and for internal analytics and reporting purposes.
In the event of a sale, merger, or other transfers of all or substantially all of the assets of Melonhelp, or if we discontinue our business operations, we reserve the right to transfer user information to a third party. However, any third party will be bound to adhere to the terms of this Privacy Policy.
We may share information, including personal information, with our Corporate Affiliates, which means any entity that directly or indirectly controls, is controlled by, or is under common control with Melonhelp. Our Corporate Affiliates will use the shared information in a manner consistent with this Privacy Policy.
The terms of this Privacy Policy are governed by the laws of Chile. You consent to the exclusive jurisdiction of the courts in Chile for any disputes arising under or in connection with this Privacy Policy.
By using Melonhelp, engaging with our website, or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, you should refrain from using our services or interacting with our website. Your continued use of our platform, post any changes to this Privacy Policy, implies your acceptance of those changes.
Our Services may contain links to other websites. Please note that this Privacy Policy applies only to our Services. We are not responsible for the content, privacy policies, or practices of third-party websites. We encourage you to be aware when you leave our Services and to read the privacy statements of each website you visit.
Melonhelp uses cookies to identify areas of our website you have visited. A cookie is a small piece of data stored on your device by your web browser. We use cookies to enhance our website's performance and functionality, but they are not essential for its use. You can set your browser to block cookies, but doing so may affect the functionality of our website.
As our services evolve, we may update our Privacy Policy to better reflect our data practices. We will notify you in advance of any significant changes and give you an opportunity to review them before they become effective. If you continue to use our Services after any changes, it means you accept the updated Privacy Policy.
If you have questions or concerns regarding this Privacy Policy, please contact us at support@melonhelp.com.
Don't hesitate to contact us if you have any questions.
Via Email: support@melonhelp.com